Hamish Auto DetailingPrivacy Policy

Hamish Auto Detailing may collect information including:

• Full name
• Phone number
• Email address
• Home, business or service address
• Preferred contact method
• Vehicle make, model, year, size and registration details
• Information about the vehicle's condition
• Selected services, packages and add-ons
• Requested appointment dates and times
• Booking history and monthly maintenance plan information
• Enquiry messages, notes and special instructions
• Payment status, transaction references and amounts
• Before-and-after photographs or videos
• Reviews, feedback and complaint information
• Technical website information such as IP address, browser type, device type, pages visited and referring website
• Any other information voluntarily provided by the customer

Hamish Auto Detailing does not normally need to collect sensitive personal information. Sensitive information will only be collected where it is reasonably necessary and the person has provided consent, or where collection is otherwise permitted by law.

Personal information may be collected when a person:

• Uses the website
• Completes a booking or enquiry form
• Requests a quote
• Calls, texts or emails Hamish Auto Detailing
• Communicates through social media
• Makes or receives a payment
• Joins or manages a monthly maintenance plan
• Provides feedback or submits a review
• Participates in a promotion
• Allows photographs or videos to be taken
• Communicates in person during a detailing appointment

Information may also be generated through the booking system, website hosting, analytics, security logs and payment services used to operate the business.

Hamish Auto Detailing may collect and use personal information to:

• Respond to enquiries
• Prepare quotes
• Confirm, manage and complete bookings
• Identify the correct vehicle and pricing category
• Travel to the service address
• Contact customers about arrival times, delays or booking changes
• Provide the selected detailing services
• Process and record payments
• Manage monthly maintenance plans
• Send booking confirmations and appointment reminders
• Keep customer, vehicle and service records
• Provide customer support
• Resolve complaints or disputes
• Improve the website and services
• Maintain website and account security
• Meet insurance, accounting, taxation and legal obligations
• Send marketing communications where consent has been provided or the communication is otherwise permitted by law

Hamish Auto Detailing will not use personal information for an unrelated purpose unless the person has provided consent or the use is required or permitted by law.

Customers may contact Hamish Auto Detailing with a general question without providing all identifying information.

However, information such as the customer's name, contact details, service address and vehicle details will normally be required to provide a quote, confirm an appointment and complete a mobile detailing service.

If required information is not provided, Hamish Auto Detailing may be unable to respond fully, provide an accurate price or complete the booking.

Information submitted through the website may be saved in the Hamish Auto Detailing booking and customer management system.

These records may include:

• Customer contact details
• Saved service addresses
• Saved vehicles
• Previous and upcoming bookings
• Selected services and prices
• Appointment notes
• Payment status
• Terms acceptance records
• Customer messages and special instructions

This information is used to manage customers and provide a more consistent service.

Access to the private administration system must be restricted to authorised users.

Hamish Auto Detailing may photograph or record a vehicle to:

• Document its condition before or after a service
• Record pre-existing damage
• Confirm the work completed
• Respond to a concern or complaint
• Maintain business and insurance records

Photographs or videos will only be used for public marketing, social media or portfolio purposes with the customer's permission.

Reasonable steps will be taken to avoid publicly displaying personal belongings, addresses, faces or other identifying information. As noted in the Booking & Service Terms, number plates may be visible in marketing photos unless a customer asks otherwise at booking.

A customer may withdraw permission for future marketing use by contacting Hamish Auto Detailing. This will not necessarily require the removal of material that has already been lawfully published or incorporated into completed promotional content, but reasonable requests will be considered.

Payments may be processed through third-party payment providers.

Depending on the payment method, those providers may collect payment card or financial information directly under their own privacy policies and security procedures.

Hamish Auto Detailing may receive and retain information such as:

• Customer name
• Payment amount
• Payment date
• Payment status
• Transaction or invoice reference
• Refund information

Hamish Auto Detailing does not intentionally store complete payment card details through the website unless this is clearly disclosed and handled through an appropriately secured payment system.

The website and its service providers may automatically collect limited technical information when someone visits the website.

This may include:

• IP address
• Browser and device information
• Approximate location
• Pages visited
• Date and time of access
• Referring pages
• Website interactions
• Error and security logs

Cookies or similar technologies may be used to keep the website working, remember preferences, understand website performance, prevent misuse and improve the customer experience.

Visitors can control or block cookies through their browser settings. Blocking essential cookies may affect parts of the website.

This website does not currently run third-party analytics or advertising trackers such as Google Analytics or Meta Pixel. If that changes in the future, this policy will be updated to describe what is used.

Hamish Auto Detailing may use a customer's phone number or email address to send operational messages relating to:

• Booking confirmations
• Appointment reminders
• Arrival times
• Rescheduling
• Quotes
• Payment information
• Monthly plan services
• Questions relating to the vehicle or service
• Responses to enquiries or complaints

These are service-related communications and may still be sent when necessary to manage an active booking or customer request.

Promotional email or SMS messages will only be sent where the customer has consented or where sending the message is otherwise permitted by law.

Marketing messages must:

• Clearly identify Hamish Auto Detailing as the sender
• Include accurate contact information
• Provide a clear and functional way to unsubscribe

Unsubscribe requests must be honoured within five working days.

Customers can opt out of marketing without preventing necessary communications about an existing booking or service.

Customer information will not be added automatically to an unrelated marketing list merely because the person submitted an enquiry.

Personal information may be disclosed where reasonably necessary to:

• Website hosting and database providers
• Booking and customer-management providers
• Payment processors
• Email and SMS delivery providers
• Website analytics and security providers
• Accountants, insurers, legal advisers or other professional advisers
• Contractors assisting with authorised business operations
• Government bodies, regulators, courts or law-enforcement agencies where required or permitted by law
• A purchaser or adviser involved in a proposed sale or transfer of the business, subject to appropriate confidentiality and privacy protections

Third parties should only receive the information reasonably required to perform their service.

Hamish Auto Detailing does not sell or rent customer information to third-party marketing companies.

Some technology providers may store or process information using systems located outside Australia.

The website's hosting, database, authentication and file storage are provided through infrastructure that may operate from data centres located outside Australia, including in the United States and other regions used by those providers.

Where overseas processing occurs, Hamish Auto Detailing will take reasonable steps required by applicable law and will select reputable providers with appropriate privacy and security practices.

Reasonable technical and organisational steps will be taken to protect personal information from:

• Loss
• Misuse
• Interference
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Security measures may include restricted administration access, authentication, secure hosting, encrypted connections, access controls, software updates and backups.

No online service can guarantee complete security. Customers should avoid sending highly sensitive information through standard website forms, email or SMS unless necessary.

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected or to satisfy accounting, taxation, insurance, dispute-resolution and legal requirements.

When information is no longer reasonably required, Hamish Auto Detailing may securely delete, destroy or de-identify it.

Some information may need to be retained even after a customer requests deletion where retention is required by law or reasonably necessary for an active dispute, transaction, insurance matter or financial record.

A person may request access to personal information Hamish Auto Detailing holds about them or ask for inaccurate information to be corrected.

To make a request, contact Hamish Auto Detailing using the details at the end of this policy.

Reasonable identity verification may be required before information is provided or changed.

Access may be refused or limited where permitted or required by law. If this occurs, the reason will be explained where it is lawful and reasonable to do so.

Anyone who believes their personal information has been mishandled may contact Hamish Auto Detailing with:

• Their name and contact information
• A description of the concern
• Relevant dates or booking details
• The outcome they are seeking

Hamish Auto Detailing will review the complaint and respond within a reasonable period.

Where the Privacy Act applies, a person may also be entitled to contact the Office of the Australian Information Commissioner if they are not satisfied with the response.

If Hamish Auto Detailing becomes aware of a suspected data breach, reasonable steps will be taken to contain and assess it.

Affected individuals and relevant authorities will be notified where required by applicable law.

The Hamish Auto Detailing website may contain links to third-party websites or services.

Hamish Auto Detailing is not responsible for the privacy, security or content practices of an external website. Visitors should review the privacy policy of the relevant third party before providing personal information.

This Privacy Policy may be updated when business practices, website functionality, service providers or legal requirements change.

The latest version will be published on this page with its updated effective date.

Material changes affecting how existing customer information is used will be communicated where reasonably necessary.

Questions, access requests, correction requests or privacy complaints can be directed to:

Customers can also use the contact or enquiry form available on the website.

See also the Booking & Service Terms.